Refund policy

Here at EVERDRY, your satisfaction is our top priority. We want you to shop with complete confidence, and we're here to support you every step of the way.

🛑 Final Sale – Hygiene Policy on Underwear
Due to the intimate and hygienic nature of our products, all underwear items — including incontinence panties — are final sale and non-returnable.

As per U.S. Federal Trade Commission (FTC) guidance and industry health standards, undergarments that come into direct contact with the body — even if only tried on — cannot be accepted for return or exchange.
This policy exists to ensure your safety and the safety of all our customers.

Please carefully consult our size chart before purchasing. If you’re unsure, our team is happy to help at [email protected].

🎁 Not Satisfied? Get a 50% Discount Coupon
While we cannot accept returns on underwear, we truly want you to have a positive experience with EVERDRY.

If you're not satisfied with your purchase for any reason, you can request a one-time 50% discount coupon for your next order.

To request your coupon:

Include your order number and a brief explanation

Our team will issue a personal discount code valid for your next purchase

🔁 Cancellations
You may cancel your order within 12 hours of purchase for a full refund.
After this time, your order is already in processing and cannot be canceled.

To cancel, email us as soon as possible at [email protected]

🧾 Refunds for Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, we will resolve this right away.

Please send photos or video proof to our Support Team. Depending on the case, we may offer:

A full refund

A replacement shipment

Each case is reviewed individually by our management team.

📦 Shipping Costs for Returns
If a return is approved (in rare exceptions like damaged goods), please note:

Shipping costs are non-refundable

Customers are responsible for return shipping unless otherwise stated by our team

Refunds (if applicable) are processed to the original payment method within 5–7 business days after the item is received

📭 Delivery Issues
If your order is marked as delivered but hasn’t arrived, please contact your local post office and provide us with a formal affidavit of a missing or stolen package.
We may offer a replacement — refunds are not issued in this case.

If your order is delayed but trackable and still in transit, we cannot issue a refund until it is confirmed lost or undeliverable.
We’re committed to resolving such issues on a case-by-case basis.

🕓 Late or Missing Refunds (Credit/Debit Cards)
If you haven’t received your refund yet:

Check your bank account again

Contact your credit card company (it may take several days)

Contact your bank (some processing time may apply)

Still no refund? Contact us at [email protected]

📝 Summary
We do not accept returns or exchanges on underwear due to hygiene reasons, but we do care. That’s why we offer a one-time 50% discount coupon for those who are not fully satisfied.

Thank you for supporting a brand that puts safety, transparency, and customer care first.